Shipping & Handling

Free Worldwide Shipping on All Orders – RandM Tornado

Prevent All Cigarette Trafficking (PACT) Act

As of March 27, 2021, US Congress amended the PACT Act to include new regulations regarding the shipping and sales of ENDS, which including Vapes and e-Cigarettes, flavoured and smokeless tobacco.

Impacts of PACT Act on Vape Shipping

Starting from March 1, 2021, FedEx and TNT do not accept any Vapes / E-Cigarettes, related vaporized or atomized devices shipments on their international and domestic shipping networks. DHL, UPS no longer accepts any vaping product for domestic U.S. shipment.

As a result, RandM Tornado be shipped by private regional carriers.

Shipping Coverage

As of March 27, 2021, US Congress amended the PACT Act to include new regulations regarding the shipping and sales of ENDS, which including Vapes and e-Cigarettes, flavoured and smokeless tobacco.

You may see that we are unable to ship to all of RandM users, mainly due to logistical constraint or regional law ristrictions in certain areas. However, our shipping network with local regional carriers is expanding weekly, drop us a line if you have any doubts – support@randmtornado.com

We ship to ALL U.S States with a few exceptions:

  • No PO Boxes
  • No Military Bases
  • No HI

Processing & Shipping

  • R&M Vape orders placed from 8:00AM PST – 4PM PST on Monday to Friday are usually shipped the same day if we are not short staffed or after 4:00 PM PST. We do not process orders on weekends.
  • During the busy holiday season or surge of sales, processing can take up to 24-72 hours before shipping out all orders.
  • Tracking notifications will be sent by email once packages are shipped. Tracking status may not be updated until 24 hours.

Note: Customers are responsible for providing accurate and detailed shipping addresses in cases of lost packages or delayed shipments.

Estimated Transit Time

Standard Shipping to US

RandM Vape Shop Warehouse in City of Walnut CA 91789.

  • Western of US States: 1-3 business days in transit
  • Eastern of US States: 3-7 business days in transits

Standard Shipping to Europe

RM Vape Orders to Europe countries will be ship from ShenZhen, China.

  • Menbers of European Union: 10-15 working days
  • NON-EU orders may take 15-25 working days

Note: Above estimated delivery dates is not guaranteed by Tornado Vape shop.

Delayed or Lost Packages

  • If you are experiencing extreme delays, or package stuck at some facilities more than 3-days, please contact us at support@randmtornado.com
  • If you did not receive your vapes after parcel shown delivered, please check with any neighbors, leasing office, or household members before file a complain to RandM Tornado.
  • For any other questions, please contact us via our Contact Page.

Short or Missing Items

Once you receive / unpack your package and discover a defective vape, shortage in quantity, or faulty flavors. Please contact R & M Vape Team.

Whichever way we failed to deliver your package, Please remember that there is no better query type to submit your ticket under.

File a complain to support@RandMTornado.com

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